1. Order Processing and Handling
At Micronet.Ug, we ensure that every order is verified and prepared for dispatch with high attention to detail. Our team works diligently to process your items as quickly as possible to minimize wait times.
Order Handling Time: Monday – Saturday
Most orders are processed within 1 business day. Please note that orders placed after our 4:00 PM cutoff time will begin processing on the following business day.
2. Transit and Delivery Times
We partner with reliable courier services to ensure your products arrive in perfect condition. Our transit times are calculated to give you a realistic expectation of when your package will arrive at your doorstep.
Order Transit Time: Monday – Saturday
- Local Deliveries (Kampala): Typically delivered within 24 hours of dispatch.
- Regional Deliveries: Typically delivered within 1 to 3 business days of dispatch.
3. Delivery Fees and Costs
We believe in fair and transparent pricing for all our delivery services. We offer complimentary delivery for many of our premium collections within designated zones.
In instances where a delivery fee is applicable, the cost is determined by the specific distance between our fulfillment center in Kampala and your delivery location. This fee will be clearly calculated and presented to you for final confirmation during the WhatsApp checkout process. The amount agreed upon with our specialist is final, with no hidden surcharges.
4. Delivery Guarantee & Inspection
We maintain a rigorous quality control standard for every package. However, we highly encourage you to inspect your items immediately upon receipt. If you encounter any issues or visible damage to the packaging, please document it and notify us via our official contact channels within 48 hours.
5. Delivery Accuracy
The customer is responsible for providing complete and accurate delivery information. Please verify your street address, apartment/office number, and primary contact phone number before finalizing your order. Micronet.Ug is not liable for failed deliveries resulting from incorrect information provided at the time of purchase.
Logistics Support Hub
Direct assistance for your shipping and tracking questions.
Direct Call / WhatsApp
+256782399144
Official Support Email
sales@micronet.ug
Fulfillment Center
55, Fountain House, Nkrumah Rd, Kampala