Returns & Refunds

Our Return Commitment

Micronet Computers is committed to supplying reliable IT equipment. We accept returns for defective computers, printers, and accessories to ensure your systems run without disruption.

1. Defective Products

Faulty laptops, desktops, printers, or networking devices qualify for replacement or repair. Report issues within 48 hours with clear description or evidence.

2. Return Window

Returns must be initiated within 7 days. Hardware issues beyond this may fall under manufacturer warranty instead.

3. Return Conditions

Products must be returned in original packaging with all accessories (chargers, cables, manuals). Devices with software alterations, physical damage, or missing parts will not qualify.

4. Software & Licensing

Installed software, activated licenses, and opened software packages are non‑refundable.

5. Exchanges

We allow exchanges for incorrect specifications (e.g., wrong RAM/storage choice) if the device is unused and in original condition.

6. Non‑Returnable Items

Opened consumables (printer cartridges, toners), installed software, and used storage devices are not eligible.

7. How to Initiate a Return

Contact us via phone (+256782399144) or email (sales@micronet.ug) with your order number, product details, and issue description. Include photos/videos for defective devices. Our support team will respond within 24 hours with return instructions.

8. Refund Process

Returns are processed within 0–3 business days after inspection. Refunds are issued to the original method of payment, and you will receive a confirmation once the refund has been completed.

9. Shipping Costs

We cover costs for defective equipment. Customer covers shipping for approved non‑defective returns.