Returns

Return Eligibility We accept returns only for products that are defective, damaged, or received in error. To be eligible for a return, the item must be returned within 7 calendar days of the delivery date, be in the same condition as received, be returned in the same packaging as received with all included accessories where applicable, and be accompanied by proof of purchase or the order confirmation. How to Initiate a Return To request a return, please contact us using the contact information provided at the bottom of this page within the return period. Please include your order number, details of the item you would like to return, and the reason for the return. Once we review your request, we will provide instructions within 24 hours on how to proceed with the return, including the approved return location, return shipping label or pickup point where applicable. Exchanges We are happy to offer exchanges for eligible products. If the item is defective, damaged, or incorrect, we will work with you to provide a suitable replacement where available. Return Method Eligible returns can be made in store, by mail or at a pickup location specified by us during the return approval process. Return Shipping Costs If a return is required because the product is defective, damaged, or we sent the wrong item, we will cover the applicable return shipping costs. Inspection All returned items will be inspected upon receipt to confirm they meet the return eligibility requirements. Returns that do not satisfy these conditions may not qualify for a refund or exchange. Refunds Once your returned item has been inspected and approved, your refund will be processed within 1 business day. Refunds will be issued using the original payment method whenever reasonably possible. You will receive a confirmation once the refund has been processed. Refund Delays If your refund has not been processed within the stated timeframe, please contact us with your order number and we will review the status of your refund and work with you to resolve the issue. Restocking Fees We do not charge a restocking fee for approved returns. Damaged or Incorrect Items If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery so we can resolve the issue promptly. Contact Information Phone number: +256782399144 Email: sales@micronet.ug